Dashen Bank would like to invite qualified and competent applicants to apply for the following vacant Post.
1. Manager Grade I for Gobessa Branch under Adama District
DB/ Vacancy-0271/23
Job Summary:
The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Skill and educational background
- Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Application Form: Manager Grade I for Gobessa Branch under Adama District
2. Branch Manager Grade I for Mekelle IFB Branch
DB/ Vacancy-0277/23
Job Summary:
The Branch Manager will plan, organize, lead, and control the banking activities of a branch office. S/he will ensure that operating procedures, rules, and code of practices of the Bank and regulators directives and country law are adhered to by all staff. S/he will also coordinate the sales/business development efforts of the branch.
The Branch Manager will also lead the customer service initiatives and guides branch operational excellence. S/he will prepare and submit annual budget, work plan and activity and progress reports. The jobholder will also participate in various community activities and keep in close touch with the business community to promote services offered by the Bank.
Skill and educational background
- Bachelor degree in a business related field e.g. accounting, management, economics, business administration.
- Experience: Minimum of seven (7) years relevant experience out of which One (1) year in supervisory post.
Application Form:Branch Manager Grade I for Mekelle IFB Branch
3. Branch Relationship Officer -For Mekelle IFB Branch
DB/ Vacancy-0278/23
Job Summary:
The Branch Relationship Officer will be responsible for achieving business growth for Retail & MSME/ IFB Banking by providing quality relationship management to new and existing customers at assigned branch. This will entail sustaining customer satisfaction so as to retain existing and potential customers thereby generating additional business through cross-sell opportunities.
Skill and educational background
- Bachelor Degree in business administration, banking, finance, management or related fields. Trainings and courses in banking operations (IFB, domestic, credit and international banking operations).
- Experience: Minimum of four (4) years successful experience in banking or customer contact role.
Application form :Branch Relationship Officer -For Mekelle IFB Branch
4. Customer Service Officer (Maker) for Mekelle IFB Branch
Experience: Fresh Graduate
DB/ Vacancy-0279/23
Job Summary:
The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
Skill and educational background
- Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration,Information Technology or any other equivalent fields.
- Experience: Zero (0) year of experience. Not more than 25 years of age (for external applicants)
Application Form: Customer Service Officer (Maker) for Mekelle IFB Branch
Application way
Application Instructions
Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
NB. *Applicants who do not have ethiojobs account need to register using personal email account,
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory). Final Apply Here
OR
Interested and qualified applicants who fulfilled the above requirements shall apply in person at Mekelle Destrict office found in Mekelle with non returnable copy of credentials along with the original documents.
Female applicants are highly encouraged to apply
Deadline: Dec 25, 2023