Emirates vacancy announcement

Emirates would like to invite qualified and competent applicants to apply for the following vacant Post.

1.CUSTOMER SALES & SERVICE AGENT I

Job Purpose

To present the best stage of service so as to promote Emirates airline tickets and providers and to help prospects with managing their journey plans. Work as a part of a group to attain particular person, station and community Commercial goals.

Job Outline:

Ensure the best customary of customer support is supplied to Emirates prospects, present them with particulars on Emirates fares and actively problem on-line tickets and promote associated merchandise by figuring out buyer wants via rapport constructing, actively in search of out gross sales alternatives and selling all Emirates-related merchandise. Ensure set service high quality ranges are achieved for all buyer interactions
Issue Emirates tickets to prospects guaranteeing that every one essential airline guidelines and rules are integrated and that the shopper request is met so as to present them with wonderful service. Highlight to prospects the related necessities protecting their journeys equivalent to passport, visa & well being necessities and different particulars equivalent to check-in place and time.
Actively improve Emirates income earnings by offering choices to prospects on all services equivalent to Skywards membership, DBB, Dubai stopovers, resort bookings and upgraded fares.
Keep abreast of Emirates Group information and updates to make sure related skilled and firm requirements are maintained.
Retail Office solely
Ensure that every one essential ticket-related documentation is filed, timetables up to date, brochures, and sale and promotional materials is correctly displayed on particular person counters, offering varied choices to the shopper which is able to help in rising gross sales.
Support the Customer Sales and Service Team Leader in closing the end-of-day gross sales and banking monies acquired.
Support Travel Agents by aiding them in making bookings with particular preparations. Advise and information Travel Agents on quoting particular fares and finishing ticketing formalities. Fulfil Emirates on-line queries and different complicated actions equivalent to medical circumstances and particular providers.

Skill and educational background

  • Commercial/Sales, Other :
  • Educated to at least GCSE or O Level standard or equivalent.
  • 2+ years in a contact center or reservations office environment within the airline or travel industry or completion of a Diploma/Degree in Travel and Tourism.
    Knowledge/abilities:

PC-based abilities in working Windows packages together with Microsoft Word/ Excel/ E-mail.
Other languages in addition to English: As some Contact Centres cope with multi-lingual calls, fluency in a required language shall be advantageous.
Place of Work: Addis Ababa,

Deadline: December, 20/2023

The candidate will need to have a proper to work and reside in Ethiopia

Apply using below link

https://www.emiratesgroupcareers.com/search-and-apply/408623

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