Dashen Bank Feb12 2024 Vacancy would like to invite qualified and competent applicants to apply for the following vacant post.
1. Customer Service Manager I
Location: for Dodola Branch
Salary: As per the Bank’s attractive salary scale
Job Summary:
The customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
The Branch manager will also lead the customer service initiatives and guides branch operational excellence. S/he will prepare and submit annual budget, work plan and activity and progress reports. The jobholder will also participate in various community activities and keep in close touch with the business community to promote services offered by the Bank
Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Expereince: Minimum of Eight (8) years relevant experience out of which two (2) years in supervisory post
Required Technical Competency:
Understands the basic mechanisms of general financial products and services.
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Project management skills
Application form for Customer Service Manager I
2. Branch Manager II
Location: for Hawassa TTC Branch
Salary: As per the Bank’s attractive salary scale
Job Summary:
The Branch Manager will plan, organize, lead, and control the banking activities of a branch office. S/he will ensure that operating procedures, rules, and code of practices of the Bank and regulators directives and country law are adhered to by all staff. S/he will also coordinate the sales/business development efforts of the branch.
Bachelor degree in a business related field e.g. accounting, management, economics, business administration
Expereince: Minimum of Six (6) years banking experience
Required Technical Competency:
Understand the basic mechanisms of general financial products and services.
Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
Good command of Microsoft Office package.
Good command of Core Banking System and other In house software’s
Project management skills
Application form for Branch Manager II
Application Instrutions
Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
NB. *Applicants who do not have ethiojobs account need to register using personal email account,
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory).Finall Apply here
Deadline: Feb 22, 2024