Ethiopiapost is Ethiopia’s fundamental postal service provider, it was founded in 1886 by emperor Minilik, and now the company is providing a service with over 600 branches, over 1700 employees across the country. Ethiopost’s new imaginative and prescient is to be a global leader in postal offerings and a preferred partner in logistics, economic and government services.
Ethiopian Postal Service would like to invite qualified and competent applicants to apply for the following vacant Post.
1. Call Center Officer
Job Summary:
The position holder is responsible for providing exceptional customer service and support to clients or customers via phone, email, or other communication channels. Furthermore, handle inbound and outbound calls, address customer inquiries, resolve issues, and maintain accurate records of interactions with the primary objective to ensure customer satisfaction, retention, and loyalty, while adhering to established guidelines and protocols.
Skill and educational background
BA/BSC Degree with 0 years of experience or College Diploma + TVET level IV with 2 years of experience
Competency:
Strong communication skills, including the ability to effectively communicate with a variety of stakeholders.
Strong understanding of technology and ability to leverage technology to enhance operational efficiency and effectiveness including identifying opportunities to automate processes, implement new technologies, and improve data management.
Language: Amharic, English and Other local languages, desired
Plavce of work: Jimma,Hawassa,Dire Dawa,Dessie,Addis Ababa
Basic salary: 16,667birr with other benefits as per the company and Position standard
Terms of Employment: 5 months in a contract basis
Posted Date: Jan 2, 2024
Deadline: Jan 8, 2024
Application way
Interested applicants who fulfill the above requirement are invited to submit a hand written application letter, CV and relevant academic document. Application link
2. Customer Care Officer
Job Summary:
The position holder is responsible to ensure customers’ needs are addressed promptly and professionally. As a Customer Care Officer, he/she will serve as the first point of contact for customers, handling inquiries, resolving issues, and maintaining a positive and empathetic relationship with clients with a primary goal to create customer satisfaction, retention, and loyalty while upholding the company’s values and policies.
Skill and educational background
Qualification: BA/BSC Degree with 0 years of experience or College Diploma + TVET level IV with 2 years of experience
Competency:
Strong communication skills, including the ability to effectively communicate with a variety of stakeholders.
Strong understanding of technology and ability to leverage technology to enhance operational efficiency and effectiveness including identifying opportunities to automate processes, implement new technologies, and improve data management.
Language: Amharic, English and Other local languages, desired
Plavce of work: Jimma,Hawassa,Dire Dawa,Dessie,Addis Ababa
Basic salary: 16,667birr with other benefits as per the company and Position standard
Terms of Employment: 5 months in a contract basis
Posted Date: Jan 2, 2024
Deadline: Jan 8, 2024
Application way
Interested applicants who fulfill the above requirement are invited to submit a hand written application letter, CV and relevant academic document. Application link