British Embassy would like to invite qualified and competent applicants to apply for the following Vacant post.
1: IT Suãpport Officer
The major function of the job:
The IT Support Officer (ITSO) is answerable for offering IT assist companies inside the British Embassy in Addis Ababa. The publish holder will help on IT associated issues, and provide technical recommendation and steering to the Embassy employees.
The jobholder reviews to the IT Manager and can work carefully with different members of the Corporate Services Team.
Roles and obligations:
Systems Support
Carry out day-to-day IT assist companies inside the British Embassy
Provide high quality companies consistent with the marketing strategy for the 12 months
Manage standalone Computers
Manage person accounts (Create, Enable, Disable, switch and take away User accounts)
Build and rebuild failed workstations.
Assist within the implementation of the IT Business Continuity Plan (BCP)
Liaise with UK service desks by escalating faults that can’t be resolved domestically together with logging, reporting and following up
Co-ordinate telecommunication wants, landline, mobiles, web
Instruct IT customers to lift their very own faults via the ServiceNow Portal – within the occasion/incident that’s distinctive to them and never a wider challenge
Maintain a database of uninterrupted energy provide (UPS) battery particulars together with date of set up, and subsequent due date for alternate – applies to PC UPSs and UPSs connected to servers
IT Inventory
Responsible for IT stock – maintain an up-to-date stock of all IT tools
Assist within the administration of the IP Phones, cell phones, and Mobile strains each information and voice utilization
Responsible for the right distribution of cell phones and their information
The IT Support Officer (ITSO) will present assist for all IT tools bought utilizing native Embassy funds outdoors of the formal centrally equipped IT catalog objects. This assist ought to embody:
Install and keep {hardware}/peripherals and assist cabling, switches, as required by the Embassy
Desk-side utility assist
Desk-side person assist/coaching / hand-holding
SmartPhone configuration/assignments
Internet connections and configurations
Hardware strikes and modifications
Manage Anti-virus
Locally managed IT techniques and laptops/Desktops/printers/scanners
Local Networks, cell phones, fax machines and video conferencing instruments
Crisis Equipment Management
Essential {qualifications}, expertise and expertise
Skill and educational background
- Degree/Diploma in Computer Science/Information Systems Management or related fields
3 or more years of relevant professional expertise in IT assist companies
Experience in user desktop assist, specifically, Office 365 and cloud
Experience in Microsoft Exchange/Outlook, Ms Teams
Experience in structured cabling specifically CAT6, and so on. - Good working data of networking and PC infrastructure
Language necessities:
Language: English and Amharic
Level of language required: Fluent
Desirable {qualifications}, expertise and expertise
Experience in IT stock administration
Valid driving licence
Required behaviours
Managing a Quality Service, Delivering at Pace, Working Together, Developing Self and Others
Application deadline: 4 December 2023
Grade: Administrative Officer (AO)
Type of Position: Permanent
Region: Africa
Country/Territory: Ethiopia
Location (City): Addis Ababa
Type of Post: British Embassy
Salary: USD 505.42
Start Date: 1 February 2024
Other advantages and circumstances of employment
Learning and growth alternatives:
Mandatory e-learning programs
On-the-job growth alternatives
Mandatory IT Support coaching
Additional data
Must have the ability to legally work in Ethiopia
Please full the appliance type in full as the knowledge offered is used throughout the screening
Please test your utility fastidiously earlier than you submit it, as no modifications might be made as soon as submitted
The British Embassy won’t ever request any fee or charges to use for a place
Employees recruited domestically by the British Embassy in Addis Ababa are topic to Terms and Conditions of Service in keeping with native employment regulation in Ethiopia
All candidates have to be legally in a position to work and reside within the nation of the emptiness with the proper visa/work allow standing or display eligibility to acquire the related allow.
The accountability lies on the profitable candidate to;
Obtain the related allow
Pay the charges for the allow
Make preparations to relocate
Meet the prices of relocation
Employees who are usually not liable to pay native earnings tax on their Mission wage might have their salaries decreased by the equal native earnings tax quantity
Information in regards to the Civil Service Success Profiles might be discovered on this hyperlink: https://www.gov.uk/government/publications/success-profiles
Reference checking and safety clearances might be carried out on profitable candidates
Appointable candidates who have been unsuccessful could also be positioned on a reserve record. If throughout the reserve interval of 6/12 months, the identical or a largely related function turns into obtainable, that function could also be supplied to the second or subsequent candidate
Appliction way
Interested applicants who meet the requirements should apply only online through https://fco.tal.net/vx/lang-en-GB/mobile-0/appcentre-1/brand-2/xf-7810a1ba3247/candidate/so/pm/4/pl/1/opp/21552-IT-Support-Officer-32-23-ADD/en-GB