Dashen Bank would like to invite qualified and competent applicants to apply for the following vacant post.
1. Contact Center Agent – with mandatory Somaligna language ability
location: Addis Ababa
Salary:As per the Bank’s attractive salary scale
Job Summary:
The Contact Centre Agent is responsible for receiving customer calls, address concerns or quires via phone or social media platforms. In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards.
skill and education Requirement
- Bachelor Degree in Economics, Business Administration, Management, Marketing Management and/or related fields.
- BSc. Degree in Computer Science, IT, Information Systems
Fluency in Somaligna language (speaking and writing) is required
Experience: Four (4) years’ post qualification experience on Banking Sector, fin-tech, hospitality, Telecom, Microfinance and other similar role with a direct contact or frequent communication with customers
Application Form: Contact Center Agent – with mandatory Somaligna language ability
2. Branch Manager Grade I for Gebreguracha Branch
Salary:As per the Bank’s attractive salary scale
Job Summary:
The Branch Manager will plan, organize, lead, and control the banking activities of a branch office. S/he will ensure that operating procedures, rules, and code of practices of the Bank and regulators directives and country law are adhered to by all staff. S/he will also coordinate the sales/business development efforts of the branch.
The Branch manager will also lead the customer service initiatives and guides branch operational excellence. S/he will prepare and submit annual budget, work plan and activity and progress reports. The jobholder will also participate in various community activities and keep in close touch with the business community to promote services offered by the Bank.
skill and education Requirement
- Bachelor degree in a business related field e.g. accounting, management, economics, business administration.
- Experience: Minimum of seven (7) years relevant experience out of which One (1) year in supervisory post.
Application Form: Branch Manager Grade I for Gebreguracha Branch
3. Contact Center Agent – with mandatory Afarigna language ability
Location: Addis Ababa
Salary: As per the Bank’s attractive salary scale
Job Summary:
The Contact Centre Agent is responsible for receiving customer calls, address concerns or quires via phone or social media platforms. In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards.
skill and education Requirement
- Bachelor Degree in Economics, Business Administration, Management, Marketing Management and/or related fields.
- BSc. Degree in Computer Science, IT, Information Systems.
- Fluency in Afarigna language (speaking and writing) is required.
- Experience: Four (4) years’ post qualification experience on Banking Sector, fin-tech, hospitality, Telecom, Microfinance and other similar role with a direct contact or frequent communication with customers.
Application Form: Contact Center Agent – with mandatory Afarigna language ability
4. Corporate Relationship Manager – IFB with mandatory Arabic language ability
Location: Addis Ababa
Salary: As per the Bank’s attractive salary scale
Job Summary:
The Relationship Manager will grow and maintain a portfolio of clients within the assigned sector by recommending or selling IFB Corporate Banking products and cross selling other Bank products and services so as to enhance value-add relationship with existing customers.
This incorporates strong personal drive in prospecting and acquiring new customers, pursuing incremental business within the existing customer base, managing customer expectations to sustain the business relationship and providing business advice that will benefit the client.
skill and education Requirement
- Bachelor’s degree in accounting, marketing management, business administration, banking, finance or related field
Diploma/ Certificate in Islamic banking finance or related field is an added advantage.
Experience in corporate banking is highly desirable.
Knowledge of Arabic language is mandatory.
Experience: Minimum of eight (8) years relevant experience out of which two (2) years in supervisory post.
Application Form: Corporate Relationship Manager – IFB with mandatory Arabic language ability
Application Instructions:
Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
NB. *Applicants who do not have ethiojobs account need to register using personal email account,
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory). Final Click to Apply
Deadline: Nov 24, 2023