Dashen Bank would like to invite qualified and competent applicants to apply for the following vacant post.

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1.Branch Manager I – for Tulu Bolo Branch

DB/Vacancy- 0246/23

Job Summary

• The Branch Manager will plan, organize, lead, and control the banking activities of a branch office. S/he will ensure that operating procedures, rules, and code of practices of the Bank and regulators directives and country law are adhered to by all staff. S/he will also coordinate the sales/business development efforts of the branch.
• The Branch manager will also lead the customer service initiatives and guides branch operational excellence. S/he will prepare and submit annual budget, work plan and activity and progress reports. The jobholder will also participate in various community activities and keep in close touch with the business community to promote services offered by the Bank.

Academic & Professional Qualification

• Bachelor degree in a business related field e.g. accounting, management, economics, business administration

• Minimum of seven (7) years relevant experience out of which One (1) year in supervisory post.

Behavioral Competency

• Strong leadership and skills to foster teamwork; develop and motivate staff, resolve conflicts as well as ability to provide direction in order to achieve organizational objectives.
• Ability to lead, influence and drive change initiatives in support of business strategies within the department/unit.
• Strong business acumen.
• Strong communication and presentation skills including ability to develop proposals, concept papers, position papers, etc.
• Strong interpersonal skills and ability to relate with and manage multi-cultural teams.
• Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
• Strategic thinking and problem-solving skills.
• Analytical and creative thinking skills.
• Strong persuasion and negotiation skills.
• Good customer relationship management skills (internal and external customers).
• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
• Effective stakeholder management.

Required Technical Competency

• Understand the basic mechanisms of general financial products and services.
• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
• Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Good command of Microsoft Office package.
• Good command of Core Banking System and other In house software’s
• Project management skills

Application form  Branch Manager I – for Tulu Bolo Branch

Senior Customer Service Officer – Cash I for Walga Branch

DB/ Vacancy- 0245/23

Job Summary

• The Senior Customer Service Officer Cash/ Accounts will provide front office customer service support at the branch. S/he will handle account management transactions, respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Academic & Professional Qualification

• Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields
• Knowledge of Guragegna language is advantageous

•  At least four (4) years of banking experience

Behavioral Competency

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
• Creativity and innovation skills.
• Action oriented.
• Quality focus and attention to detail.
• Professionalism and integrity in line with Dashen Bank values.
• Good oral and written communication skills.
• Critical and analytical thinking and problem solving skills.
• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
• Good customer relationship management skills (internal and external customers).
• Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.
• Good knowledge of Bank’s accounting and procedures.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Excellent command of Microsoft Excel and good command of Microsoft Visio.

Application Form .Senior Customer Service Officer – Cash I for Walga Branch

3.Environmental and Social Risk Specialist (Re-advertised)

job Description

 Skill and educational background