Hyatt Regency Vacancy announcement

Hyatt Regency Addis Ababa is a combination of African contemporary design with warm and a memorable experience. Positioned in the heart of Addis, the hotel is15 minutes away from the airport,15 minutes to the African Union, and walking distance to the UNECA.

Hyatt Regency Addis Ababa offers the discerning business and leisure traveler a carefully crafted set of facilities and services that are tailored to ensure that we coexist in complete harmony within both the business and local communities, whilst bringing a refreshing and enthusiastic spirit to the heart of the city.

1: Guest Service Officer

Skill and educational background

B.A degree/Diploma in Hotel & Tourism Management, Management or related fields.
Minimum 1 year experience in the field or similar positions
Good customer service, communications and interpersonal skills are a must.
Strong interpersonal and problem-solving abilities
Excellent communication both written and oral in English

Job Description:

Meets and greets all guests and assists with registrations.
Ensures the strict control of room keys.
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
Embraces all Touches of Hyatt and the Rooms Top 20.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Prepares welcome cards and keys for arrival FIT guests.
Ensures accurate knowledge of hotels and the tourism in India.
Reports “Lost and Found” items.
Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Supports and embraces the spirit of working in a team.
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
Ensures an understanding on the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.
Location: Addis Ababa

Deadline: July 8, 2024

Application way

Interested and qualified applicants are requested to apply only through

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