Safaricom Ethiopia Vacancy announcement

Safaricom Ethiopia would like to invite qualified and competent applicants to apply for the following vacant post.

About Safaricom Ethiopia

We are a purpose-led technology and communication company committed to contributing to Ethiopia’s digital transformation and inclusion objectives.

Our journey began in May 2021, when our international consortium named the Global Partnership for Ethiopia, comprising Safaricom Plc, Vodafone Group, Vodacom Group, Sumitomo Corporation and British International Investment (formerly known as CDC Group) was announced as the winning applicant for a license to operate telecommunication services in Ethiopia.

We were granted a nationwide full-service Unified Telecommunications Service License on 9 July 2021 and were officially registered as Safaricom Telecommunications Ethiopia Plc in July 2021. We are building strong foundations through win-win partnerships to provide services that will transform Ethiopian Lives.

1: Regional Sales Manager

Location: Bale(Oromia), Fiche( Oromia), Jijiga/Gode(Somali), Shire/Aksum(Tigray).

Role purpose:

This role, which reports to the Regional Sales Manager, involves effectively managing Safaricom Ethiopia’s business in the assigned area to drive customer acquisition and increase sales revenue. The main responsibilities include ensuring the availability of the company’s products and services in the area and aligning with distributors and acquiring new individual & SME customers to achieve cluster objectives. The position holder is also tasked with growing sales within the assigned area by developing innovative strategies to increase float, MPESA products, value-added services, and connections. Additionally, maintaining the availability of the company’s products within the area of accountability is crucial for success in this role.

Effectively manage distributor, merchants, agents/subagents and SSOs to ensure product availability within the cluster.
Liaise with the partner management team to ensure stock availability.
Chairing the weekly meeting with Acquisition and distribution TDR Supervisors.
Effectively manage BAs/agents that assigned to each cluster to ensure customer acquisition.
Growth sales/ acquisition and distribution / within the area through effective implementation of market penetration strategy.
Ensure proper execution of sales program aimed at market penetration.
Regularly visits all merchants and agents to check route coverage and availability of Safaricom products.
Ensures availability of products /Float and all MPESA product and services/ by growing Merchants, agents/sub-agents and SSOs.
Ensure achievement of set sales and Usage targets i.e. Monthly, quarterly, semi-annually, or annually.
Drive acquisition through local initiatives that will ensure achievement of acquisition targets.
Lead and coordinate trade activities and events to achieve regional objectives.
Support deployment of merchandising standards /PICOS/
Follow up and monitor supervisors, TDRs and distributor staff to achieve their targets.
Train, support and equip Supervisors, distributor staffs, merchants and agents to ensure customers are serving with skills.
Ensure merchants and agents are well branded according to the company’s standards.
Ensure that distributor, Merchants, and Agent stores are well stocked and sell at recommended sales prices.
Facilitate sign up of Merchants, agents/ sub-agents and SSOs to meet area target.
Attain transaction targets – value of transactions, number of transactions and customer registration.
Escalate non-conformities for necessary action.
Ensure closure of unsatisfactory Merchants, Agents/subagent and return of Safaricom property within stipulated guidelines.
Identify and provide assistance to the distributor, merchants and agents that underperform in assigned cluster.
Ensure contracted sales force deliver quality/ expected training standards to merchants and agent assistants in the cluster.
Provide consumer education through different trade activities and conduct market intelligence.
Overall responsibility for revenue growth and acquisition of SMEs and SoHos within the assigned Territory using partners.

Responsible for defining, developing, and executing plans to acquire and retain SMEs and SoHos within the region using Partners. This will involve growing the SME/SoHo revenue, reducing customer churn, and ensuring seamless end-to-end service delivery in the trade.
Core competencies, knowledge and experience:
Business Competencies:

Creativity and Innovation

Demonstrated creativity and innovation in developing and implementing sales strategies to drive customer acquisition and increase sales revenue.
Drive acquisition through local initiatives that will ensure achievement of acquisition targets.
Business Know how

Strong business know-how, with a deep understanding of the local market dynamics, customer preferences, and competitor landscape.

Working with Change

Proven ability to work in a changing environment, adapting strategies and processes to meet evolving market conditions.

Project and Programme Management

Project and program management skills, with the ability to successfully oversee and execute multiple sales initiatives simultaneously.

Functional Competencies:

Monitoring and coaching skills experience
Proactive, confident, and energetic and able to work under pressure.
Monitoring and coaching skills experience
Proactively develop self and others
Knowledge of the local language is desirable.
Territory and distributors management skills
Excellent interpersonal and communication skills, with the ability to effectively collaborate with stakeholders at all levels.
Strong leadership skills, with the ability to motivate and develop a high-performing sales team.
Analytical mindset with the ability to interpret data, analyze market trends, and make data-driven business decisions.

Skill and educational background

A bachelor’s degree in business, sales, marketing, or a related field.
Proven experience in commercial management and business development roles.
Knowledge of the telecommunications industry, including products, services, and customer behavior.
An MBA degree is preferable in Business Studies.
At least 5 Years of sales / trade execution within FMCG / Telecom industry Environment of which 3 Year must be in a sale managerial Position.
Proactive, confident, energetic, and able to work under pressure.
Financial Responsibility:
Responsible for driving sales revenue growth and contributing to the overall profitability of Safaricom Ethiopia.
Budgeting and financial forecasting for commercial activities.
Fluency in the local language is essential.

Application way

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the career portal and then Click on the apply button. Remember to attach your resume.

The closing date for receiving applications is Monday, 8th July 2024, 5:30 pm.

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