ZamZam Bank Vacancy announcement

ZamZam Bank would like to invite qualified and competent applicants to apply for the following post.

Taking its name from ZamZam Holy Water which gave life to the barren land of Makkah, springing the hills of Safa and Marwa; ZamZam Bank is working towards ensuring sustained economic growth.

Zamzam bank is aspiring and working relentlessly towards its vision of becoming the leading shari’ah compliant and all-inclusive bank in Africa by 2030. It is contributing to the economy by providing full-fledged interest free, affordable, effective banking and financial services to diverse individuals and organizations; and by promoting economic stability and financial access through its extensive branch networks.

The reputation of the bank is positioned on not only for its championship for pioneering financial inclusiveness, but also for its unwavering commitment to sheriah compliance products and services; strong networking; resources and organizational learning; innovative leadership and management practices; state of the art core banking systems and its international recognitions.

We are searching talented individuals to join us on our journey towards sustainable growth that enhance financial inclusion with a special focus on the part of society that is alienated from the financial system due to their religious beliefs or other factors. Is this you?

1. Digital Finance Services Manager

Duties and responsibilities:

Oversee the design and implementation of all projects under the digital finance services portfolio.Develop and execute strategies for digital financial services.
Follow up the digital finance disbursement, transaction, authorization and collection of the operation platform end to end
Ensure that the technical integration and developments are aligned with the business requirements and results in a seamless customer digital/mobile interface and user-friendly digital/mobile operations.
works closely with technology partners to identify ancl rectify issues and further improvements.
Provide support to train and direct the operations of digital channels teams to deliver on providing digital financial services across the Bank.
Ensure timely reporting of the digital finance services portfolio for his immediate supervisor and work towards improving month on month usage of all bank’s digital channels.
Responsible for managing digital financial services relationships with all service providers and stakeholders.
Give access to subordinates and controls their daily performance.
Coordinate and provide clarity to the branches on digital financing services strategic initiatives as well as Training
Strategy implementation and liaising with support functions in order to grow digital finance services business contribution.
Ensures that established operating policies and procedures are followed in all domestic and foreign banking activities of the Bank: ensures that NBE directives on banking operations are adhered to:
Continuously develop safeguards to control rish exposures in digital financing services.
Will perform other duties as are necessary in the execution of his/her duties and any other duties delegated by his immediate supervisor.

Skill and educational background

MA/Bachelor’s degree in Business Administration/Accounting/Economics/ Information Technology and 8/6 years of related experience in financial institutions, product development, digital finance, technology for development, and/or payments platforms.
At least two (2) years in supervision position within digital financial services.
Exposure to development of digital finance services strategy management and assessment of business processes and requirements to inform the design and implementation of DFS projects.
Experience in conducting customer centric research for and using customer insights to drive digital finance services adoption, usage, and impact substantial exposure in implementing digital field applications, mobile payments agent banking,
Ability to lead assignments, teams and work with minimal supervision.
Place of work: Head Office, Addis Ababa

Position:2. Digital Service Project Manager
Duties and responsibilities:
Introduce different innovative digital banking ideas and convert into executable projects and differentiate the projects according to project management science.
Lead and oversee the planning, execution, and delivery of dig itaI projects, ensuring they are completed on time, within budget, and meet qualily stanclards.
Working with external pa rties ancl on board different digitaI banking platforms and convert the platforms to workable projects.
Deal with one or multiple projects at the same time and establish team for each project from time to time.
Coordinate with cross-functional teams, including designers, developers, marketers, and other stakeholders, to allocate resources, assign tasks, and ensure alignment toward project goals.
Manage project budgets, track expenses, and monitor resource utilization to optimize efficiency and productivity.
Identify potential risks, anticipate challenges, and develop mitigation strategies to minimize project disruptions and ensure successfu I delivery.
Facilitate communication and collaboration among team members, clients, and stakeholders, providing regular updates on project progress, addressing concerns, and managing expectations.
Conduct quality assurance processes, including reviews, tests, and evaluations, to ensure project deliverables meet predefined standards and requirements.
Foster positive relationships with clients and stakeholders, gathering feedbac k, addressing inquiries, and ensuring satisfaction with project outcomes.
Drive continuous improvement by analyzing project performance metrics, gathering lessons learned, and implementing best practices for future projects.
Will perform other duties as are necessary in the execution of his/her duties and any other duties delegated by his immediate supervisor.

Skill and educational background

MA/BA in Project Management. Business Administration, Information Technology or related field and 6/8 years of service respectively.
Proven experience in Project Management preferably in digitaI projects or within the technology industry or financial institution product development, banks or microfinance.
Strong understanding of project management methodologies, tools, and techniques.
Excellent communication, leadership and interpersonal skills.
Proficiency in project management software and tools.
Ability to manage multiple projects simultaneously and prioritize tasks effectively.
Problem solving skills and ability to adapt to changing project requirements.
Place of work: Head Office, Addis Ababa

What we offer you:
The position comes with a campetitive salary and an attractive remuneration package .

Application way

Interested applicants who meet the above requirements can submit their application letter, updated CV and credentials in PDF format by clearly stating the position that you are applying for through the application link: https://rb.gy/3rtgvgwithin 10 days from the date of announcement.

Deadline: July 1, 2024

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